These Terms & Conditions (“Terms”) govern the sale and delivery of flowers and related products by Uxbridge Flowers (“we”, “us”, “our”) through our website to customers in Uxbridge and surrounding areas. Please read these Terms carefully before placing an order. By accessing our website and purchasing products, you agree to comply with and be bound by these Terms in their entirety. These conditions exist to promote transparency and protect both your rights and our business interests.
These Terms apply specifically to customers ordering flower delivery services online for Uxbridge and neighbouring areas. Regardless of your location within this region, these terms are in effect from the point you interact with our website. Additional or alternative arrangements applicable to bespoke, in-store, or corporate contracts are treated separately, and you should contact us directly for clarification if your transaction does not fall within a typical online order.
Placing Orders:
Customers may select from the bouquets, arrangements, and flower products listed on our website. Each product page will provide detailed descriptions and relevant images, which are for illustrative purposes only. To place an order, add desired items to your virtual basket and proceed to the online checkout, providing all requested delivery and contact information truthfully and accurately.
Upon submitting your order, you will be prompted to confirm all details before making payment. Please ensure the recipient’s address and requested delivery date are correct, as Uxbridge Flowers cannot be held responsible for any misdeliveries arising from wrong information supplied by the customer.
Order Acceptance:
After an order is placed, you will receive an automated order acknowledgement by email (if applicable). This notification does not guarantee acceptance of your order nor the availability of the requested products. Acceptance of your order occurs only when we send you a confirmatory email indicating that your flowers have been dispatched, and a binding contract is then formed.
If, for any reason, we are unable to fulfil your order (including stock limitations or delivery restrictions in certain postcodes), we reserve the right to refuse any order prior to acceptance. In such cases, you will be notified and a full refund issued for the relevant transaction.
Substitution Policy:
Flower availability is subject to seasonal variations and supply factors. In the event a specific flower or item in your order is unavailable, we will substitute with an item of equal or greater value and similar style and quality. We will endeavour to contact you before making substantial substitutions but reserve the right to proceed should time or circumstances require urgent delivery.
Payment must be made at the time the order is placed, using one of the online payment methods we accept, which may include major credit and debit cards or recognised secure payment gateways.
All prices are displayed in pounds sterling and inclusive of VAT at the applicable rate, unless otherwise noted. Delivery charges, if applicable, will appear clearly before final confirmation of your order. We take care to display correct pricing and update our listings regularly. In the event of an online pricing error, Uxbridge Flowers reserves the right to cancel and refund your order before delivery takes place.
Your payment information will be processed securely through our payment providers. We do not retain or have access to your full card details. By submitting your payment details, you confirm that you are authorised to use the card or payment account provided.
Delivery Area:
Uxbridge Flowers provides delivery services within Uxbridge and surrounding local areas. We aim to make all deliveries on your selected date; however, fulfilment is subject to our capacity and your supplied delivery information. Orders placed for locations beyond our delivery zone may be subject to cancellation and refund.
Delivery Times:
While we strive to meet your preferred delivery date, exact delivery times cannot be guaranteed due to factors such as peak periods, traffic, and supply variables. Deliveries typically occur between standard business hours. In exceptional circumstances, delays outside our reasonable control may happen. We will notify you promptly of any such events.
If no one is available to accept delivery at the provided address, we may attempt to leave your flowers with a neighbour, in a safe location, or re-arrange delivery by agreement. We cannot take responsibility for flowers after they have been delivered in accordance with your instructions.
Your Right to Cancel:
If you wish to cancel or amend your order, please contact us as soon as possible. You may cancel your order free of charge up to 24 hours before the scheduled delivery date. Please be aware that once flowers have been prepared, dispatched, or delivered, cancellation or amendments may not be possible due to the perishable nature of our products.
Refunds:
Where cancellation is permitted, refunds will be credited to the original payment method. If you are dissatisfied with the quality of your blooms or the service provided, please notify us immediately (ideally with photos) so we can investigate and, where justified, offer a replacement or refund as appropriate to the circumstances.
Limitations:
No refunds or replacements can be issued for issues notified more than 48 hours after delivery, or for matters related to stem condition after delivery (such as flowers wilting due to improper care or neglect). Please read and follow any flower care instructions provided upon delivery to maximise the life and enjoyment of your order.
Accurate Information:
Customers are responsible for providing accurate delivery details and for ensuring that someone is available to receive the order. Uxbridge Flowers cannot accept liability for failed or delayed deliveries resulting from incorrect or incomplete information, or if delivery is refused or not possible due to circumstances beyond our control.
Recipient Notification:
To help ensure a smooth handover, we recommend telling the recipient to expect a flower delivery. Special delivery instructions may be offered during checkout, which we will endeavour to follow but cannot guarantee in all cases due to delivery infrastructure and staff safety.
Uxbridge Flowers endeavours to fulfil all online flower delivery orders to the highest standard. However, we do not accept liability for:
Our total liability to you in connection with any order shall not exceed the total price paid for the goods in question. Nothing in these Terms excludes any statutory rights you may have as a consumer under UK law, nor our liability for death or personal injury arising from our negligence, nor for fraud or fraudulent misrepresentation.
When you place an order, we collect and process your personal information in line with our Privacy Policy, which is available upon request. Uxbridge Flowers respects your privacy and will never share your information with third parties outside of those required to fulfil your order and deliver our services. All payment transactions are processed in accordance with applicable law and industry standards.
All content on the Uxbridge Flowers website, including images, text, designs, and trademarks, are protected by intellectual property rights owned or licensed by us. You may not reuse or reproduce any material without our express written permission, except for private buying or reference purposes directly relating to our services.
These Terms and any disputes or claims arising in connection with them, including any contractual or non-contractual dispute, shall be governed by and construed in accordance with the laws of England and Wales. You and Uxbridge Flowers agree that the courts of England and Wales shall have exclusive jurisdiction.
Amendments:
We may revise these Terms from time to time to comply with relevant legal requirements or reflect operational changes. The latest version of these Terms will be available on our website and will apply to all orders placed after the updated posting date.
Severability:
If any provision of these Terms is found invalid or unenforceable, the remaining provisions shall remain in full force and effect.
No Waiver:
Our failure to enforce any right or provision of these Terms will not constitute a waiver of that or any other provision.
If you require clarification regarding these Terms or have queries regarding your Uxbridge Flowers online flower delivery order, please visit our website for our latest contact details and customer support resources. Our team is committed to resolving your concerns and providing support in accordance with these conditions.
Thank you for choosing Uxbridge Flowers for your online flower delivery needs in Uxbridge and the surrounding area. We value your trust and look forward to delighting your loved ones with every order.
This website is operated by HF ONE LONDON LIMITED, a company registered in England and Wales under company number 14314390.
Our business correspondence address is .
HF ONE LONDON LIMITED operates a nationwide network of trusted local florists and delivery partners. Each local website, including this one serving customers in Uxbridge, represents a specific delivery zone within this network — ensuring same-day delivery and personalised customer care across the UK.
All online orders are centrally processed by our team and fulfilled by approved local partner florists closest to the recipient’s address in or near Uxbridge.
For assistance with orders, returns or account queries, please fill out the Contact Us form.
Please fill out the form below to send us an email and we will get back to you as soon as possible.
